Terms and conditions
General Terms and Conditions
These terms and conditions apply to the use of this website and the ordering, purchase, fulfilment and delivery of Products from www.homeruby.com.
Please read the following Terms and Conditions carefully before placing your Order. These Terms and Conditions contain important information about the ordering, processing, fulfilment and delivery of goods, including limitations of liability.
Which terms and conditions apply?
All products available for order on the Website are offered and supplied by Home Ruby registered in Hong Kong (as “Home Ruby limited”). The website Product listing states the offeror and supplier of each Product.
These Terms and Conditions constitute a contract between the customer (You) and Home Ruby registered in Hong Kong (“Home Ruby limited”).
In these Terms and Conditions "We", "Our" or "Us" means Home Ruby; and "You" or "Your" means the person who accepts these Terms and Conditions, by using this Website and associated software, networks and processes, including the purchase of Products or services through the Website and Home Ruby Products means purchased from Home Ruby through the website.
By browsing the Website, or placing an Order, You agree to these Terms and Conditions as set out below, which constitutes a legally binding Agreement between Us and You for the supply of Home Ruby Products.
The Agreement together with your Order constitute the entire agreement between Us and You for the supply of Home Ruby Products. The Agreement cannot be varied unless we agree to vary it in writing or by email.
2. Legal capacity
If you are under the age of eighteen (18) years you cannot place Orders with Home Ruby. By accepting this Agreement, you acknowledge that you are over the age of eighteen (18) years.
3. Website Use
The Website may contain links to other web sites. Those links are provided for convenience only and may not remain current or be maintained. We are not responsible for the content or privacy practices associated with linked web sites.
You must ensure that your access to, or use of the Website is not illegal or prohibited by laws which apply to You.
You must take Your own precautions to ensure that Your process for accessing the Website does not expose You to risk of viruses, malicious computer code or other forms of interference which may damage Your computer system. We take no responsibility for any such damage which may arise in connection with Your use of the Website.
Prices displayed on the Website are subject to change without notice. Once an Order has been accepted by Us and a Purchase Contract formed under clause 6, the price of the Product cannot be varied except:
- by agreement between You and Us in writing or by email; or
- in accordance with clause 7.4.
All prices listed on the Website may exclude Delivery Costs. Delivery Costs are shown separately on an Order.
5. Product Specifications
Features and specifications of Products described or depicted on the Website are subject to change without notice. For the avoidance of doubt, we will not materially change the features and specifications of a Product once an Order has been accepted by Us and a Purchase Contract formed under clause 6.
All weights and dimensions of Home Ruby Products described in the Website are approximate. All screens are measured diagonally and all screen images contained on the Website are simulated unless otherwise indicated.
You may place an Order by following the instructions on the Website. By placing an Order, you make offer to enter into an agreement to purchase the Product(s) the subject of your Order (Purchase Contract).
Orders will be deemed to have been received by Home Ruby at the time Home Ruby sends an Order confirmation to Your nominated e-mail address.
Home Ruby is an online business and will primarily communicate with Customers via e-mail. It is the Customer's responsibility to ensure the correct contact details are entered and that the nominated e-mail address is regularly checked for correspondence.
Home Ruby reserves the right to decline to enter into a Purchase Contract with You and may cancel Your Order at any time prior to dispatch of the Product(s).
In the event of a cancelled Order, funds paid in relation to that Order will be refunded in full. You will be provided with e-mail confirmation of the cancellation and refund.
If you have received notification that your item has been processed, all refunds and cancellations are subject to the terms of our Returns Policy
Home Ruby does not accept any responsibility for Orders that are declined, delayed or not accepted due to disruptions with internet connections.
Home Ruby shall not be liable for any delay in performing any of its obligations under this Agreement if such delay is caused by circumstances beyond the reasonable control of Home Ruby (or its affiliates), and Home Ruby shall be entitled to a reasonable extension of time for the performance of such obligations.
Where You have provided an incorrect or incomplete delivery address for Your Order, We may charge a redelivery fee for each subsequent delivery attempt.
You may provide your nominated credit card during the purchase process described on the Website.
Payment for Orders will be processed immediately upon confirmation of Your Order.
If Your nominated payment method triggers Our fraud prevention protocols, We may contact You to confirm additional details, or rescind the transaction. In this case, until your Order has passed Our fraud prevention protocols Your Order will not be fulfilled. If you do not provide the requested information within up to 7 days, your Order will be cancelled and Your payment will be refunded back to the method in which you paid. These information requests are sent to help protect credit card holders from online fraud.
Despite Our best efforts, on occasion it may be possible that a small number of the Products in Our range may be incorrectly priced on the Website. If We have made a mistake and a Product's correct price is higher than the price on the Website, We may either contact You prior to shipping to request whether You want to buy the Product at the correct price or cancel your Order. If a Product's correct price is lower than the stated price on the Website, We will charge the lower amount and send You the Product, or where the higher incorrect price has been charged, We will refund the price difference and send You the Product.
8. Delivery and ownership of the goods
You hereby appoint Home Ruby as Your agent solely to engage a courier on Your behalf to receive the Home Ruby products at the point of dispatch or embarkation and deliver them to You.
We try to ensure that all Home Ruby Products are delivered to Your courier in a prompt and timely manner. However, from time to time, it is possible that there may be delays in dispatch or embarkation of Home Ruby Products. Home Ruby does not accept any liability for loss or damage suffered by anyone as a result of any such delays nor for any delay by Your courier in delivering the Home Ruby Products to You.
The date of dispatch listed on the Website is the estimated date of dispatch as is reasonably estimated by Home Ruby. Where scheduled dispatch of a Product is delayed by more than one week, Customers will be notified by e-mail via the e- mail address nominated in their Order. Customers are permitted to cancel their Order and receive a refund in accordance with the Refunds Policy at any time prior to dispatch of the Product(s).
Home Ruby is not responsible for the delivery times of Home Ruby Products. Once Home Ruby Products have been dispatched, it is Your responsibility to liaise with Your courier in relation to date and time of delivery. Home Ruby shall not be liable for any inaccuracy of information provided to You relating to the date and time of delivery.
Home Ruby reserves the right to not ship to remote or rural locations.
9. Faulty or damaged goods
Home Ruby takes the greatest care to ensure that all products are fully functional and perfect physical condition prior to send out. In the unfortunate event that problems occur, Home Ruby will repair, replace or refund faulty or damaged Products. You, the purchaser, are obliged to assist Home Ruby in filing a report with the courier company and supplying photographic evidence of the damage.
10. Refunds and returns
Nothing in these Terms and Conditions excludes, restricts or modifies the consumer guarantees provided for by statute.
All refunds may take up to 10 business days to be processed.
Other than in accordance with the Returns policy below, refunds are strictly limited to those available under clauses implied by statute.
In order to facilitate a return under the Returns policy below, please contact our customer support.
The Customer must comply with directions from staff to facilitate a return.
Returned Home Ruby Products, under the Returns Policy must be returned in their original packaging with all accessories, and must be in a re-saleable condition.
Subject to clause 10.8, It is the Customer's responsibility to ensure that returned items are returned safely. We take no responsibility for Products lost or damaged in transit.
Where You are returning a Product to us because of Our failure to comply with a consumer guarantee, You must return the Product to us at Your cost unless the Product cannot be returned, removed or transported without significant cost to You because of:
- the nature of Our failure to comply with the consumer guarantee, or
- the size or height, or method of attachment, of the Product.
Where You are returning a Product to us, we take no responsibility for a Product lost in transit.
If subsection (b) applies, We will, within a reasonable time, collect the Products at Our expense.
We will carry spare parts for each Product for a reasonable period, which we consider generally corresponds with the length of the Standard. Home Ruby reserves the right to refuse to supply spare parts where it considers the request to be outside a reasonable period and limited stock is available.
Nothing in these Terms and Conditions excludes the application of statutory conditions, warranties and guarantees.
To the extent permitted by law we will not be liable for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise; and our maximum aggregate liability for any Product supplied to you whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the Product(s) in question.
13. Intellectual Property
All Intellectual Property in any Material on the Website is the property of Home Ruby limited. Unless expressly authorised under these Terms and Conditions or otherwise, you may not reproduce, adapt, modify, display, perform or distribute any Material or any part of any Material.
15. Gift Vouchers
Gift Vouchers & Credit Notes have a validity of 12 months from the date of purchase, unless otherwise specified at the time of issue in writing.
Gift Vouchers & Credit Notes may be redeemed by entering the voucher code into the Gift Card field at checkout. Gift cards will not be refunded.
16. Use of Home Ruby products in Your jurisdiction
It is Your responsibility to ensure that it is lawful to import the Home Ruby Products into Your jurisdiction and/or use them in Your jurisdiction. It is Your responsibility to obtain any permits for, or make any modifications to, the Home Ruby Products so as to enable them to be imported into or used within Your jurisdiction.
Home Ruby reserves the right to make changes to the Home Ruby Website and these Terms and Conditions without notice. For the avoidance of doubt, any such changes will operate prospectively from the time that the revised Terms and Conditions are published on the website and will not impact any Purchase Contracts entered into prior to the date of the publication of the revised Terms and Conditions.
Home Ruby reserves the right to make changes to the Home Ruby Website and these Terms and Conditions without notice.
Any provision of these Terms and Conditions which is void or unenforceable may be severed from these Terms and Conditions without affecting the enforceability of other provisions.
A failure or delay by Home Ruby to exercise a power or right under these Terms and Conditions does not operate as a waiver of that power or right, and the exercise of a power or right by Home Ruby does not preclude its future ability to exercise that or any other power or right.
Insofar as they apply to the ordering, purchase, fulfilment and delivery of Home Ruby Products from Home Ruby, these terms and conditions are governed by and must be construed according to the law of Hong Kong and the parties submit to the jurisdiction of the courts of Hong Kong.
In respect of any Order, certain taxes may be levied by the destination country to which your Home Ruby Products will be delivered. You will be the importer of record for the purpose of customs and border processing. As the importer of the Home Ruby Products, you agree that you are liable to pay such taxes with respect to the Home Ruby Products to the relevant authority in addition to your payment to us under the General Terms and Conditions above. It is your responsibility to determine whether any such taxes apply in your destination country for delivery or the country from which the Home Ruby Products are shipped. You agree that neither Home Ruby is liable to you with respect to any loss, damage, cost, expense or injury you incur as a result your obligation to pay taxes in a particular jurisdiction.
Title and risk in the Home Ruby Products pass to You at the point of dispatch or embarkation by Home Ruby to Your courier.
No Home Ruby employee or agent has the authority to vary any of the Terms and Conditions governing any sale.